Refund and Returns Policy

Returns & Refunds

We take great pride in crafting custom-made products that are tailored to your specific requirements and names. As a result, we do not accept returns or offer refunds for any items.  [ FOR CUSTOMIZED OR CUSTOMER ON-DEMAND PRODUCT ]

Guarantees and Warranties

Our custom-made products are crafted with care to match the specific requests of each order. As such, all sales are final. We do not offer returns, refunds, or exchanges, and we cannot guarantee satisfaction due to the bespoke nature of our products. We urge customers to consider their purchases carefully, as once an order is placed, we commit resources to its creation and, therefore, cannot accommodate cancellations or alterations. Please be certain of your decision to purchase, as we must strictly adhere to this policy without exceptions.

 [ FOR CUSTOMIZED OR CUSTOMER ON-DEMAND PRODUCT ]

You can always contact us for any return questions at help@woodstateh.in

Product Variation Disclaimer

Due to the handcrafted nature of our products, each item is unique and may exhibit variations in color, finish, and design. These are not flaws but rather a testament to the individuality and authenticity of our artisanal crafting process. We celebrate the distinctive characteristics that make each product one-of-a-kind, and as such, the item you receive may differ slightly from the images or descriptions provided. Please appreciate that these variations are inherent to the bespoke nature of our products and cannot be considered defects. As a reminder, all sales are final, and we do not accept returns or exchanges due to the handcrafted variations of your custom product.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

If your product is damaged during transit, we are here to assist you. Please reach out to us immediately with a photograph of the damaged item, and we will promptly address the issue. Depending on the extent of the damage, we will either replace the damaged part of the product or provide a replacement for the entire product.

Please be aware that at any point after purchase, if your product incurs damages from including but not limited to – wear and tear, color fading, scratches, dents, chips, or exposure to elements such as sunlight or moisture, we cannot offer repair, replacement, or compensation.

We strive to ensure that your order reaches you in a good condition. If you encounter any issues with your order, please don’t hesitate to contact us, and we will work with you to find a suitable resolution.

Order once placed cannot be cancelled. [ FOR CUSTOMIZED OR CUSTOMER ON-DEMAND PRODUCT ]